Exportlab Terms of Service

Last updated: 19 June 2026

These Terms of Service ("Terms") govern your access to and use of Exportlab, including the Exportlab web app, websites, APIs, plugins, integrations, client portals, public profile pages, status pages, upload and form features, review and collaboration tools, AI features, face recognition, billing features, and any other services provided by Exportlab (together, the "Service").

By creating an account, starting a trial, subscribing to a plan, purchasing an add-on, activating a feature, or otherwise using the Service, you agree to these Terms, the Exportlab Privacy Policy, the Cookie Policy, and, where applicable, the Data Processing Addendum ("DPA"). If you use the Service on behalf of a company, agency, studio, team, or other organization, you confirm that you have authority to bind that organization.

If you do not agree to these Terms, you may not use the Service.

1. About Exportlab

Exportlab provides a cloud-based platform for creative media workflows. The Service helps users upload, organize, review, share, collect, deliver, and manage photos, videos, files, galleries, projects, client interactions, guest uploads, asset collections, model releases, team collaboration, AI-generated metadata, face recognition, status pages, public profiles, APIs, integrations, and related media workflow features.

The Service may include real-time functionality such as WebSocket-based updates, comments, notifications, or collaboration features. Real-time availability may depend on network conditions, browsers, devices, third-party providers, and technical infrastructure.

2. Eligibility and account ownership

Exportlab is primarily intended for professional, business, freelance, agency, studio, event, and creative use.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create or administer an Exportlab account. Minors may appear in uploaded content or be involved in customer workflows, such as model releases, guest uploads, group shoots, or client projects, only where the account holder has the required rights, notices, consents, permissions, and legal basis.

You are responsible for ensuring that all account information is accurate and up to date. If you create an account for an organization, that organization owns and controls the workspace unless otherwise agreed.

3. Account security

You are responsible for safeguarding your login credentials, API keys, tokens, plugin credentials, integration credentials, and any devices or systems connected to your account.

You must not share your account with unauthorized persons or access another person's account without permission. You are responsible for all actions taken through your account, including actions performed through API keys, plugins, webhooks, integrations, client users, team members, or invited users.

You must notify Exportlab immediately at hey@exportlab.io if you suspect unauthorized access, credential compromise, misuse, or a security incident affecting your account.

Exportlab may use security measures such as access controls, signed URLs, rate limits, audit logs, tenant isolation, two-factor authentication, abuse detection, and temporary restrictions to protect the Service.

4. Service changes and availability

Exportlab may improve, modify, replace, suspend, or discontinue features over time. We will use reasonable efforts to avoid material negative impact on active paid customers, but we do not guarantee that every feature, integration, API, plugin, provider, workflow, or compatibility path will remain available permanently.

Unless expressly agreed in writing, Exportlab does not provide a guaranteed service level, uptime commitment, recovery time, delivery time, or support response time.

The Service may be affected by maintenance, network issues, provider outages, device limitations, browser limitations, third-party software updates, API changes, marketplace rules, or events outside our reasonable control.

5. Acceptable use

You may use the Service only lawfully and in accordance with these Terms.

You must not use the Service to:

1. violate applicable law or encourage unlawful activity;
2. upload, store, process, share, or distribute illegal content;
3. upload, store, process, share, or distribute content that is hateful, discriminatory, harassing, violent, exploitative, pornographic, abusive, defamatory, or otherwise unlawful;
4. upload, store, process, share, or distribute any content involving minors in a sexual or exploitative context;
5. infringe intellectual property rights, privacy rights, publicity rights, personality rights, data protection rights, contractual rights, or other third-party rights;
6. upload content for which you do not have sufficient rights, permissions, consents, notices, or legal basis;
7. process highly sensitive, regulated, or special-category data unless you have a valid legal basis and the Service provides suitable functionality for your intended use;
8. send spam, phishing messages, malware, harmful code, or deceptive communications;
9. scrape, crawl, overload, probe, scan, attack, reverse engineer, bypass, or interfere with the Service, its APIs, infrastructure, authentication, rate limits, security controls, or networks;
10. run unauthorized load tests, penetration tests, automated abuse, bot activity, or excessive API usage;
11. use the Service as a general-purpose backup system, mass-public CDN, file dumping service, or public piracy distribution platform;
12. resell, sublicense, or provide the Service to third parties except through features expressly intended for client, guest, team, or public sharing.

Exportlab may investigate suspected violations and may remove content, disable links, restrict features, suspend accounts, revoke API access, notify affected parties, or contact authorities where required or appropriate.

6. Your content

You retain ownership of photos, videos, files, comments, messages, form submissions, project data, metadata, profile content, model release content, and other content you upload or submit to the Service ("User Content").

By uploading, submitting, creating, or sharing User Content through the Service, you grant Exportlab a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transcode, resize, encrypt, transmit, display, index, analyze, back up, make technical copies of, and otherwise use User Content solely as necessary to provide, secure, maintain, troubleshoot, support, and improve the Service and to perform actions requested by you or your authorized users.

You represent and warrant that you have all rights, permissions, notices, consents, and legal bases required to upload, process, publish, share, deliver, or otherwise use User Content through Exportlab.

Exportlab is not required to monitor User Content but may remove or restrict access to User Content where we believe it violates these Terms, applicable law, third-party rights, security requirements, or platform integrity.

7. Public pages, sharing, and external recipients

The Service may allow you to create public or semi-public pages, including public profiles, galleries, delivery links, status pages, asset collection links, guest upload links, review links, client portals, and other shareable resources.

You decide what you publish or share and who can access it. You are responsible for ensuring that you have all required rights and legal bases for public or external sharing, including for images, videos, client names, logos, prices, testimonials, references, project status information, contact details, downloadable assets, and personal data.

If you publish public or commercial pages, you are responsible for any required legal notices, provider identification, imprint information, privacy notices, mandatory disclosures, or other information that must be displayed by you under applicable law.

Public content may be indexed, cached, copied, linked to, downloaded, or otherwise used by search engines, recipients, visitors, or third parties. Exportlab cannot fully control such third-party use after content has been made public.

Exportlab is not responsible for how recipients, guests, clients, team members, or public visitors use content that you choose to share with them.

8. Status pages and status subscriptions

The Service may allow you to create project or status pages and to send or enable status updates to subscribers.

You are responsible for the accuracy, lawfulness, confidentiality, and publishability of project statuses, timelines, updates, references, media, client information, and other information made available on a status page.

If you enable status subscriptions, subscriber email addresses and related event data may be processed to send status updates. You are responsible for ensuring that the use of status pages and status subscriptions is lawful for your use case.

9. AI features

Exportlab may provide optional AI-powered features, including AI indexing, captions, keywords, tags, classifications, summaries, scene descriptions, assistant responses, search enhancements, recommendations, or similar functionality.

AI features are user-initiated or user-enabled. When you enable or use AI features, User Content and related metadata may be processed by Exportlab and third-party AI providers, including OpenAI and AWS, to provide the requested functionality.

AI outputs may be inaccurate, incomplete, biased, unsuitable, or inconsistent. You are responsible for reviewing AI outputs before relying on them, publishing them, delivering them to clients, using them for commercial decisions, or using them in legal, contractual, or compliance contexts.

AI token credits or similar usage credits may be consumed when AI features are used.

10. Face recognition and biometric features

Exportlab may provide optional face recognition or similar biometric functionality powered by AWS Rekognition or comparable providers.

If you activate face recognition, biometric templates, face embeddings, or similar identifiers may be generated and stored to match faces across photos or projects.

You must not activate or use biometric features unless you have obtained all legally required consents, notices, permissions, and legal bases from the individuals depicted in the content. You are responsible for compliance with biometric privacy laws, data protection laws, retention requirements, deletion requirements, and consent requirements in your jurisdiction.

Exportlab does not sell biometric data.

You agree to indemnify Exportlab against third-party claims arising from your unlawful use of biometric features, your failure to obtain required consents, or your failure to provide required notices, to the extent permitted by law.

11. Guest uploads, asset collection, and forms

The Service may allow you to create guest upload events, public upload links, asset collection forms, file intake forms, project forms, or similar workflows that allow third parties to submit files, media, answers, names, email addresses, or other information.

You are responsible for ensuring that guests and submitters are properly informed and that you have a valid legal basis to collect, process, store, review, publish, or deliver submitted content and data.

Guest-uploaded or form-submitted content is treated as User Content under these Terms.

Exportlab may apply upload limits, file type restrictions, security checks, storage limits, abuse controls, and event-specific rules.

12. Client portal and client access

The Service may allow you to invite clients or external users to access galleries, videos, projects, documents, status pages, downloads, messages, or other shared resources.

You are responsible for selecting the correct recipients, configuring access permissions, managing client access, and ensuring that you have a lawful basis to provide client data to Exportlab and to grant access to shared content.

Client accounts, client access, and client portal history may be tied to your workspace and may be restricted, deleted, or terminated if your account is suspended, downgraded, or closed.

13. Group shoots, check-ins, and participant data

The Service may include group shoot, check-in, participant management, form field, favorites, statistics, shooting day, API import, HR import, and gallery or project assignment features.

You are responsible for ensuring that participant data, employee data, guest data, check-in data, favorites, package information, statistics, and imported data are collected, imported, assigned, used, and retained lawfully and only to the extent required for your legitimate workflow.

14. Team collaboration and messaging

Team features may include workspaces, roles, invitations, comments, annotations, tasks, channels, direct messages, review notes, approvals, and shared project activity.

Team administrators and authorized workspace users may access team content according to their roles and permissions.

Exportlab does not provide end-to-end encryption for team messages or comments unless expressly stated.

You are responsible for managing team members, permissions, access removal, and internal compliance.

15. Model releases, documents, and electronic signatures

Exportlab may provide document, contract, form, model release, signature, audit trail, or template functionality.

Exportlab is not a party to any agreement between you and your clients, models, guests, employees, contractors, or other third parties. Exportlab does not provide legal advice and does not guarantee that any template, release, document, signature, or workflow is legally sufficient, valid, or enforceable for your intended use.

You are responsible for the content, legal basis, validity, enforceability, storage, retention, and use of any documents, releases, forms, consents, and signatures created or managed through the Service.

Where Exportlab provides signature or audit trail functionality, such as timestamps, IP addresses, device information, signature images, document versions, or event logs, this documents the workflow but does not automatically guarantee a particular legal status. In particular, the presence of an audit trail does not automatically mean that a signature qualifies as an advanced electronic signature or qualified electronic signature under eIDAS or any comparable law. If external trust service providers, qualified electronic signature providers, advanced electronic signature providers, or other signature providers are integrated, their separate terms may apply.

For documents or releases involving minors, guardians, parents, legal representatives, employees, contractors, or special permissions, you are responsible for ensuring that the correct person signs and that all legal requirements are met.

16. Integrations, plugins, and extensions

Exportlab may provide integrations, plugins, extensions, companion tools, APIs, webhooks, or connection features for third-party software and services, including creative software, video editing software, photo editing software, messaging tools, automation platforms, analytics tools, payment providers, authentication providers, and other services.

Plugins and integrations are licensed, not sold. Subject to these Terms, Exportlab grants you a limited, revocable, non-exclusive, non-transferable license to install and use Exportlab plugins and integrations solely with the Service and solely for your internal business or professional purposes.

You must not copy, redistribute, sublicense, sell, rent, lease, modify, reverse engineer, decompile, disassemble, or create derivative works from Exportlab plugins, except where such restrictions are prohibited by mandatory law.

Third-party providers may change their software, APIs, marketplace rules, approval requirements, operating systems, licensing terms, or service availability at any time. Exportlab is not responsible for third-party software, services, marketplaces, outages, approvals, compatibility, or policy changes.

When you activate an integration, the data necessary to operate that integration may be exchanged with the relevant third-party provider. You are responsible for ensuring that such transfer is lawful and appropriate for your use case.

17. API, webhooks, and developer access

Exportlab may provide API access, webhook functionality, developer tools, or automation features for selected plans or use cases.

You are responsible for all activity performed through your API keys, webhooks, tokens, and connected systems. You must secure all credentials and ensure that downstream systems comply with applicable law, data protection obligations, confidentiality obligations, and these Terms.

Exportlab may apply rate limits, usage limits, access scopes, audit logs, abuse controls, and technical restrictions. Exportlab may suspend or revoke developer access for security reasons, abuse, excessive usage, legal risk, or violations of these Terms.

Unless expressly agreed in writing, API and webhook features are provided without service-level guarantees.

18. Reserved names, subdomains, and identifiers

Exportlab may reserve, restrict, reclaim, modify, or reassign subdomains, handles, identifiers, workspace names, usernames, system names, URL paths, or naming elements at any time where reasonably necessary for security, legal, technical, operational, brand, product, or future service reasons.

Not all technically available names are available for registration. Exportlab may deny, suspend, modify, or reassign a name if it conflicts with internal systems, protected terms, third-party rights, security concerns, future features, or platform integrity.

Where feasible, Exportlab will use reasonable efforts to notify affected users and provide an alternative.

19. Plans, storage, bandwidth, and fair use

Subscription plans may include limits for storage, bandwidth, uploads, downloads, users, video duration, video quality, transcoding, AI usage, token credits, guest uploads, asset collections, client access, API usage, or other plan-specific features.

Storage and bandwidth may be tracked separately for photos, videos, generated files, previews, thumbnails, transcodes, archives, and other derived assets.

Exportlab may warn you, restrict uploads, block processing, limit downloads, throttle usage, require an upgrade, charge additional fees, or suspend functionality if usage exceeds your plan limits, creates security or stability risks, or appears abusive.

The Service is not intended as a permanent backup system, archival storage provider, or mass-public CDN. You are responsible for maintaining independent backups of important content.

20. Token credits and consumable add-ons

Exportlab may offer consumable credits, including AI token credits, event passes, processing credits, or similar add-ons.

Consumable credits may be used when the related feature is performed or requested. Consumed credits are generally non-refundable unless required by law or unless Exportlab provides an automatic refund for failed processing.

Credits may be separate from subscriptions and may not automatically renew unless you explicitly enable such functionality.

If your credit balance reaches zero, the related feature may become unavailable until you purchase or receive additional credits.

21. Payment, billing, subscriptions, and taxes

Exportlab may offer free trials, free plans, paid plans, subscriptions, and add-ons. Pricing, plan limits, billing intervals, taxes, and included features are shown in the checkout, pricing page, invoice, or account area.

Payments are processed by Stripe or another payment provider. You agree to provide accurate billing information and a valid payment method where required.

Subscriptions renew automatically unless canceled before renewal. You may cancel according to the process provided in the Service. Cancellation usually takes effect at the end of the current billing period unless otherwise stated.

Downgrades, cancellations, payment failures, or expired trials may reduce available features, restrict uploads, restrict processing, restrict client access, or lead to suspension or deletion according to these Terms and applicable law.

Fees are non-refundable except where required by law or expressly stated by Exportlab.

You are responsible for applicable taxes unless Exportlab is required to collect them.

Mandatory consumer rights remain unaffected.

22. Data protection and DPA

Your use of the Service is subject to the Exportlab Privacy Policy, Cookie Policy, and, where applicable, the DPA.

Where you upload, collect, process, or share personal data of third parties through the Service, you are generally the controller of that data and Exportlab acts as processor on your behalf, unless otherwise stated. You are responsible for providing required notices, obtaining required consents, responding to data subject requests, and ensuring that your use of the Service complies with data protection law.

Exportlab makes a DPA available where required for business customers subject to GDPR or similar laws.

23. Data export and account deletion

You may export data using available Service functionality or request reasonable assistance by contacting hey@exportlab.io.

When your account is closed, Exportlab will delete or de-identify your data within a reasonable period, subject to legal retention requirements, billing retention requirements, security logs, dispute records, abuse prevention records, and backup cycles.

Certain data, including invoices, tax records, audit logs, suppression lists, legal notices, and security records, may be retained for longer where required or permitted by law.

You are responsible for exporting content before cancellation, downgrade, suspension, or account closure where export functionality is available.

24. Exportlab intellectual property

Exportlab and its licensors own all rights in the Service, including software, code, design, branding, logos, templates, documentation, workflows, interfaces, features, and other materials, excluding User Content.

Subject to these Terms, Exportlab grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Service for your own professional, business, or permitted personal use.

You may not copy, modify, distribute, sell, rent, lease, sublicense, reverse engineer, interfere with, or create derivative works from the Service except where expressly permitted or required by mandatory law.

25. Feedback

If you provide feedback, suggestions, ideas, or recommendations about Exportlab, you grant Exportlab a perpetual, worldwide, royalty-free, transferable, sublicensable right to use that feedback without restriction or compensation.

26. Third-party services and links

The Service may contain links to third-party websites, software, services, marketplaces, providers, or integrations. Third-party services are governed by their own terms and policies.

Exportlab is not responsible for third-party services, third-party content, third-party outages, third-party security, or third-party legal compliance.

27. Notices of illegal content and rights violations

If you believe that content or activity on Exportlab is illegal or violates your rights, you may notify us at hey@exportlab.io.

Your notice should include:

1. a description of the content or activity;
2. the exact URL, link, project reference, or other information needed to locate it;
3. the reason you believe it is illegal or rights-infringing;
4. your contact details;
5. a statement that the information in your notice is accurate and submitted in good faith;
6. where relevant, evidence of your rights or authority to act.

Exportlab may request additional information where necessary. Exportlab will review notices in a timely, diligent, non-arbitrary, and proportionate manner.

Where required by law, Exportlab may provide information about restrictions, removals, suspensions, or available remedies.

28. DSA contact point

For matters relating to applicable digital services obligations, the electronic contact point for recipients of the Service and public authorities is:

hey@exportlab.io

Communication languages: English and German.

29. Suspension and termination

You may stop using the Service at any time. You may cancel subscriptions through the account area or other cancellation method provided by Exportlab.

Exportlab may suspend or terminate your account, restrict features, remove content, disable links, revoke API access, block integrations, or end access to the Service if:

1. you violate these Terms;
2. you fail to pay fees when due;
3. your use creates legal, security, operational, reputational, or technical risk;
4. your content or activity appears illegal or rights-infringing;
5. your usage is abusive, excessive, fraudulent, or harmful;
6. we are required to do so by law, court order, authority request, provider requirement, or security obligation;
7. the Service or a material part of it is discontinued.

Upon termination, your right to use the Service ends. Your content may be deleted or made inaccessible according to these Terms and the Privacy Policy. Client portal access, public pages, shared links, status pages, integrations, and APIs tied to your account may stop working.

30. Disclaimers

The Service is provided "as is" and "as available" to the fullest extent permitted by law.

Exportlab does not guarantee that the Service will be uninterrupted, error-free, secure against all threats, compatible with every device, browser, operating system, third-party software, camera workflow, editing tool, plugin environment, or integration, or suitable for every specific purpose.

You are responsible for your own backups, legal review, client communications, publication decisions, consent management, data protection compliance, and review of AI-generated outputs.

31. Liability

Exportlab is liable without limitation for intent, gross negligence, injury to life, body, or health, liability under mandatory product liability law, and guarantees expressly assumed by Exportlab.

For slight negligence, Exportlab is liable only for breach of essential contractual obligations. In such cases, liability is limited to the typical and foreseeable damage.

In all other cases, liability for slight negligence is excluded to the extent permitted by law.

The above limitations also apply to Exportlab's legal representatives, employees, contractors, and agents.

Nothing in these Terms limits rights that cannot be limited under mandatory law, including mandatory consumer rights.

32. Indemnification

To the extent permitted by law, and especially where you use the Service for business or professional purposes, you agree to indemnify and hold Exportlab harmless from third-party claims, damages, losses, costs, and reasonable legal fees arising from:

1. your User Content;
2. your violation of these Terms;
3. your violation of applicable law;
4. your infringement of third-party rights;
5. your failure to obtain required rights, notices, permissions, or consents;
6. your use of biometric features, AI features, public sharing, guest uploads, model releases, status pages, client portals, integrations, APIs, or plugins in violation of law or third-party rights.

For consumers, this clause applies only to the extent permitted by mandatory law.

33. Governing law and jurisdiction

These Terms are governed by the laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer with habitual residence in the European Union, mandatory consumer protection laws of your country of residence remain unaffected.

If you are a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is Munich, Germany.

For consumers, the statutory rules on jurisdiction apply.

34. Changes to these Terms

Exportlab may update these Terms from time to time where there is a valid reason, including changes to the Service, legal requirements, security requirements, provider relationships, technical functionality, pricing structures, or business operations.

Material changes will be communicated by email, in-app notice, or other appropriate means before they take effect where required.

If a change materially disadvantages you, you may have the right to terminate before the change takes effect. Continued use after the effective date may constitute acceptance where permitted by law.

35. Miscellaneous

These Terms, together with any applicable order form, plan terms, DPA, Privacy Policy, Cookie Policy, and feature-specific terms, form the agreement between you and Exportlab.

If any provision is invalid or unenforceable, the remaining provisions remain effective.

You may not assign your rights or obligations without Exportlab's prior consent unless mandatory law provides otherwise. Exportlab may assign rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or transfer of business, provided your mandatory rights remain unaffected.

Exportlab is not liable for delays or failures caused by events beyond reasonable control.

Notices may be provided electronically.

36. Contact

Exportlab

Attn: Legal

Adelgundenstrasse 1

80538 Munich

Germany

Email: hey@exportlab.io