Last updated: 15 November 2025. These Terms of Service ("Terms") govern your access to and use of the Exportlab platform ("Service"). By creating an account or using the Service, you agree to be bound by these Terms, the Privacy Policy, the Cookie Policy, and, where applicable, the Data Processing Addendum ("DPA"). If you do not agree to these Terms, you may not use the Service.
By accessing or using the Service, you confirm that you have the legal authority to enter into this agreement on behalf of yourself or your organization. If you are under 18 (or the age of majority in your jurisdiction), you must not use the Service.
These Terms may be updated from time to time. Material changes will be communicated via email or within the Service. Continued use of the Service after updates constitutes acceptance.
Exportlab provides a cloud-based platform for managing, organizing, sharing, and delivering videos, media files, and galleries. This may include collaboration tools, hosting, integrations, and sharing functionalities.
Any new features introduced to the Service will also be subject to these Terms.
To access certain features, you must create an account.
You agree to provide accurate and up-to-date information, maintain and promptly update your account information, and authorize Exportlab to retrieve information from identity providers (Google, Apple, etc.) if used during login.
You are responsible for safeguarding your login credentials. Report any unauthorized access to hey@exportlab.io immediately. You may not share your account or access accounts belonging to others.
You agree not to misuse the Service. Prohibited behavior includes, but is not limited to:
Exportlab may investigate violations and may remove content, suspend accounts, or notify law enforcement when necessary.
You retain ownership of all content you upload ('User Content').
By uploading content, you grant Exportlab a non-exclusive, worldwide, royalty-free license to store, process, and display your content solely for the purpose of operating, maintaining, and improving the Service.
You are responsible for ensuring you have the necessary rights to upload and share your content. Exportlab may remove content but is not obligated to monitor it. You may encounter content from others that you find objectionable; Exportlab is not liable for such content.
Feedback you provide may be used freely, and all intellectual property rights in feedback transfer to Exportlab.
To ensure stability, performance, and fairness, Exportlab uses a Fair Usage Policy.
The Service is designed for professional creators, photographers, videographers, agencies, and media workflows.
Exportlab offers free and paid subscription plans. You agree to provide a valid payment method, pay fees when due, and accept applicable taxes.
Payments are processed via Stripe. Fees are typically non-refundable unless required by law or explicitly communicated.
Subscriptions renew automatically and can be canceled at any time before renewal. Downgrades may reduce available features, and failed payments may cause suspension or deletion of the account.
All software, branding, designs, features, and materials—except User Content—are owned by Exportlab or licensed to Exportlab.
You receive a limited, non-transferable, revocable license to use the Service solely in accordance with these Terms.
Links to third-party services are governed by their own policies.
Your use of the Service is subject to the Exportlab Privacy Policy, Cookie Policy, and, where applicable, the Data Processing Addendum (DPA).
Exportlab processes and stores data primarily within the EU and may use reputable third-party providers for hosting or email delivery.
If you are subject to privacy laws such as the GDPR, you are responsible for ensuring your use of Exportlab complies with these regulations.
If you believe that content uploaded to Exportlab infringes your intellectual property, notify us at hey@exportlab.io.
Your notice must include:
You may close your account at any time.
Exportlab may suspend or terminate your account if you violate these Terms, create legal or security risks, fail to pay subscription fees, or if the Service is discontinued.
Upon termination, your right to use the Service ends, your content may be deleted immediately, and Exportlab is not responsible for data loss.
The Service is provided 'as is' and 'as available' without warranties of any kind.
Exportlab does not guarantee uninterrupted service, error-free operation, accuracy of data, compatibility with your hardware, or security against all threats. You use Exportlab at your own risk.
To the fullest extent permitted by law, Exportlab is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages.
Exportlab is not liable for loss of data, profits, revenue, or goodwill.
Exportlab's total liability is limited to the amount you paid in the last 12 months, or fifty (50) euros if you have paid nothing.
You agree to indemnify and defend Exportlab against all claims, damages, and expenses arising out of your use of the Service, your User Content, violations of these Terms, or infringement of third-party rights. Exportlab may assume exclusive defense; you must cooperate.
These Terms are governed by the laws of Germany.
All disputes shall be resolved before the courts of Munich, Germany, unless mandatory laws require otherwise.
Exportlab may update these Terms at any time.
Material changes will be communicated via email or inside the Service, and continued use constitutes acceptance of the updated Terms.
These Terms constitute the entire agreement between you and Exportlab.
If any provision is unenforceable, the rest remains valid.
You may not assign rights or obligations without Exportlab's prior consent, while Exportlab may assign these Terms freely.
Exportlab is not liable for failures caused by events beyond reasonable control (force majeure).
Notices will be provided electronically.
Exportlab, Attn: Legal, Adelgundenstrasse 1, 80538 Munich, Germany. Email: hey@exportlab.io.
Exportlab may reserve, restrict, or reclaim certain subdomains, identifiers, usernames, or other naming elements at any time, including but not limited to system-related, administrative, security-related, legally sensitive, previously assigned, or future service-related names ("Reserved Names").
You acknowledge and agree that: