1. Acceptance of Terms

By accessing or using the Service, you confirm that you have the legal authority to enter into this agreement on behalf of yourself or your organization. If you are under 18 (or the age of majority in your jurisdiction), you must not use the Service.

These Terms may be updated from time to time. Material changes will be communicated via email or within the Service. Continued use of the Service after updates constitutes acceptance.

2. Description of Service

Exportlab provides a cloud-based platform for managing, organizing, sharing, and delivering videos, media files, and galleries. This may include collaboration tools, hosting, integrations, and sharing functionalities.

Any new features introduced to the Service will also be subject to these Terms.

3. Accounts and Registration

To access certain features, you must create an account.

You agree to provide accurate and up-to-date information, maintain and promptly update your account information, and authorize Exportlab to retrieve information from identity providers (Google, Apple, etc.) if used during login.

You are responsible for safeguarding your login credentials. Report any unauthorized access to legal@exportlab.io immediately. You may not share your account or access accounts belonging to others.

4. Acceptable Use Policy

You agree not to misuse the Service. Prohibited behavior includes, but is not limited to:

• Unlawful Use: Illegal activities or promoting illegal actions.
• Prohibited Content: Harmful, violent, hateful, harassing, discriminatory, pornographic, or otherwise objectionable content. Strictly prohibited: any content involving minors in sexual contexts.
• Intellectual Property Violations: Uploading content you do not own or lack rights to use.
• Security Violations: Malware, phishing, bots, scraping, harmful code, unauthorized access to systems, servers, APIs, or networks, or attempting to bypass, overload, or disrupt the Service.
• Sensitive Data: Uploading highly sensitive or regulated data unless Exportlab provides explicit secure mechanisms for such data.

Exportlab may investigate violations and may remove content, suspend accounts, or notify law enforcement when necessary.

5. User Content & License

You retain ownership of all content you upload ('User Content').

By uploading content, you grant Exportlab a non-exclusive, worldwide, royalty-free license to store, process, and display your content solely for the purpose of operating, maintaining, and improving the Service.

You are responsible for ensuring you have the necessary rights to upload and share your content. Exportlab may remove content but is not obligated to monitor it. You may encounter content from others that you find objectionable; Exportlab is not liable for such content.

Feedback you provide may be used freely, and all intellectual property rights in feedback transfer to Exportlab.

6. Fair Usage Policy (FUP)

To ensure stability, performance, and fairness, Exportlab uses a Fair Usage Policy.

The Service is designed for professional creators, photographers, videographers, agencies, and media workflows.

• Not intended as: A general cloud backup service, a CDN for mass public streaming, a video hosting service for large-scale broadcasting, or a resale platform for others' storage.
• Usage thresholds: Up to 20 GB recommended maximum per project/gallery and up to 100 GB bandwidth per month per account. Exportlab may throttle, limit, or suspend usage, charge additional fees for excessive usage, or terminate accounts showing abnormal or abusive activity.
• Prohibited FUP behavior: Mass automated uploads, bot-driven ingest, hosting files unrelated to the Service's purpose, or attempting to circumvent storage limits or bandwidth restrictions.

7. Payment, Billing & Subscriptions

Exportlab offers free and paid subscription plans. You agree to provide a valid payment method, pay fees when due, and accept applicable taxes.

Payments are processed via Stripe. Fees are typically non-refundable unless required by law or explicitly communicated.

Subscriptions renew automatically and can be canceled at any time before renewal. Downgrades may reduce available features, and failed payments may cause suspension or deletion of the account.

8. Exportlab Intellectual Property

All software, branding, designs, features, and materials—except User Content—are owned by Exportlab or licensed to Exportlab.

You receive a limited, non-transferable, revocable license to use the Service solely in accordance with these Terms.

Links to third-party services are governed by their own policies.

9. Privacy, Cookies & Data Protection

Your use of the Service is subject to the Exportlab Privacy Policy, Cookie Policy, and, where applicable, the Data Processing Addendum (DPA).

Exportlab processes and stores data primarily within the EU and may use reputable third-party providers for hosting or email delivery.

If you are subject to privacy laws such as the GDPR, you are responsible for ensuring your use of Exportlab complies with these regulations.

10. Copyright Infringement (DMCA / Notice-and-Takedown)

If you believe that content uploaded to Exportlab infringes your intellectual property, notify us at legal@exportlab.io.

Your notice must include:

• Work description: A description of the copyrighted work.
• Infringing content: Identification of the allegedly infringing content.
• Contact details: Contact information for follow-up.
• Good-faith statement: A statement that the use is unauthorized.
• Accuracy statement: A statement made under penalty of perjury regarding the accuracy of the notice.
• Signature: A physical or digital signature.

11. Termination & Suspension

You may close your account at any time.

Exportlab may suspend or terminate your account if you violate these Terms, create legal or security risks, fail to pay subscription fees, or if the Service is discontinued.

Upon termination, your right to use the Service ends, your content may be deleted immediately, and Exportlab is not responsible for data loss.

12. Disclaimers

The Service is provided 'as is' and 'as available' without warranties of any kind.

Exportlab does not guarantee uninterrupted service, error-free operation, accuracy of data, compatibility with your hardware, or security against all threats. You use Exportlab at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Exportlab is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages.

Exportlab is not liable for loss of data, profits, revenue, or goodwill.

Exportlab's total liability is limited to the amount you paid in the last 12 months, or fifty (50) euros if you have paid nothing.

14. Indemnification

You agree to indemnify and defend Exportlab against all claims, damages, and expenses arising out of your use of the Service, your User Content, violations of these Terms, or infringement of third-party rights. Exportlab may assume exclusive defense; you must cooperate.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Germany.

All disputes shall be resolved before the courts of Munich, Germany, unless mandatory laws require otherwise.

16. Changes to the Terms

Exportlab may update these Terms at any time.

Material changes will be communicated via email or inside the Service, and continued use constitutes acceptance of the updated Terms.

17. Miscellaneous

These Terms constitute the entire agreement between you and Exportlab.

If any provision is unenforceable, the rest remains valid.

You may not assign rights or obligations without Exportlab's prior consent, while Exportlab may assign these Terms freely.

Exportlab is not liable for failures caused by events beyond reasonable control (force majeure).

Notices will be provided electronically.

18. Contact Information

Exportlab, Attn: Legal, Adelgundenstrasse 1, 80538 Munich, Germany. Email: legal@exportlab.io.